frequently asked questions

We do small animals and exotics. "Small animals" refers to dogs and cats, so yes we will see your Great Dane or Mastiff. We see dogs, cats, birds, reptiles, fish, and amphibians. We will also see some of the smaller livestock, such as chickens, sheep, and goats. We do not see horses, cattle, mini-horses, donkeys, emus, alpacas, lamas, and cassowaries. 

We currently serve Gwinnett County and parts of the surrounding counties. We try and book calls to where we start at our location in Winder, and do a large loop back towards Winder. The outer-most edge of our service area is generally hit in the middle of the day. If you are in an area slightly out of what we consider our normal working area, we will still come out if we are close enough. For example, we will go to Dawsonville, but it has to be scheduled with a call in Gainesville. Which means, you may have to wait several days for an appointment. We work primarily in Gwinnett, but also do parts of Barrow, Walton , Jackson, and South Hall county (typically up to Gainesville). Forsyth and Fulton counties, which includes Cumming, Alpharetta, Johns Creek, Duluth, and Roswell are areas that we have serviced in the past but with traffic are getting harder to get to. They are going to have to be grouped with another call or a call close enough to swing out there. We do not go to DeKalb county or inside the perimeter. Stone Mountain- Gwinnet yes, DeKalb no. Loganville- Gwinnett yes, Walton no. Walnut Grove- no.

No. We work Monday to Thursday from 9am-5pm. We will take some early morning calls, so we will take a 7am or 8am, especially if they are close to Winder, but after 3pm traffic is gridlocked and you can't drive anywhere, so we take our last call at 4pm. We do not close for lunch.

Please feel free to call or text us, but we have been staying booked up several days in advanced. We try to help everyone, and if we're in the area we can sometimes fit people in, but sometimes it's not possible. There are several emergency clinics all around, you may have to run them in there. 

There are several companies that are mobile euthansia only companies. There are several we have heard of. Bay Creek Mobile with Dr Arp. She does Gwinnett, Walton, and several other counties. Lap of Love is a network of doctors and can help you find a vet in your area. Both are companies we have referred people to for a while. We recently learned of Paws to Wings in the Athens area. There may be others as well.

Any way is fine. We have our main phone number, 770-271-9795, that you can call or text, email, contact form, Facebook messenger, etc. We try to get back with everyone within 1-2 business days. Phone calls are typically responded to by text message and contact forms are responded to by email. If you have not gotten a message back, please check your spam and text/voicemail. If not, please reach out again. We are human and there are technology glitches. If you have not gotten a response, please call the main line. That voicemail is updated with closures. We do try and set up auto-responses for when we are closed, but sometimes those do not work like they should. 

Dr Deibler also has a film company where he sells wildlife clips. He takes a few trips a year in order to film wildlife. A lot of these trips are also for Continuing Education Credits which is required for renewing his Veterinary license. If you are interested in what he films, he posts stuff on his personal Facebook, A Mobile Vet's Facebook, and Deibler Outdoors' Facebook. You can also look at his profile at one of the places he sells at pond5.com/artist/dotv. 

Due to legal reasons, we will only write written prescriptions. We will not do any verbal or online scripts. You can either purchase the product from us, or we can write a written prescription that you can then have filled at the pharmacy of your choice. Which may include you having to mail them the script which can delay you receiving your product. To explain briefly, Dr Deibler has a license to practice in Georgia. The DEA is currently investigating at to whether or not a doctor in one state can prescribe a medication in another state. A lot of the online pharmacies are located in other states, most of them seem to be in the state of Kentucky. So if the DEA comes out and says it's illegal, Kentucky can sue Dr Deibler for practicing veterinary medicine in Kentucky without a license. Giving a written script to you, means we practiced in Georgia, and you have the right to fill the script wherever your want. Second, a verbal script will supersede a written script. Which means if the product is filled incorrectly on a verbal script, we could be held liable. Written scripts have a picture taken of them as proof so there's no confusion.